Shipping policy

 

Last Updated: 9 August 2024

1. Shipping Areas

• We currently ship orders within the United Arab Emirates (UAE).

2. Shipping Rates

• Shipping costs will be calculated at checkout based on the weight and dimensions of your order, as well as your delivery location. Generally, Shouq8 charges a standard shipping fee of 35 AED.
  

3. Shipping Methods

• Shipping times may vary depending on the shipping method and your location.

4. Order Processing and Shipping Times

• Orders are typically processed within 3 business days of purchase.
• Please allow 7 business days for shipping within the UAE.

5. Tracking Your Order

• You will receive a tracking number via email once your order has shipped.
• You can use the tracking number to monitor the progress of your shipment.

6. Delivery Issues

• If you experience any issues with your delivery, please contact our customer support team at [email protected]
• We will do our best to resolve any delivery problems promptly.

7. International Shipping

• We currently do not offer international shipping.

8. Shipping to PO Boxes and APO/FPO Addresses

• We may not be able to ship to PO boxes or APO/FPO addresses. Please contact us for more information.

9. Shipping Restrictions

• Certain items may have shipping restrictions due to size, weight, or other factors. We will notify you if your order is subject to shipping restrictions.

10. Shipping Damages

• If your order arrives damaged, please inspect the package and contact our customer support team immediately. We may require you to provide photos of the damaged item and packaging.

11. Shipping Delays

• We cannot be held responsible for shipping delays caused by factors beyond our control, such as weather conditions, carrier issues, or customs clearance.

By placing an order with Shouq8, you agree to these shipping terms and conditions.